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Cannot swipe up to unlock

Cannot swipe up to unlock iPhone xmax

iPhone XS Max, iOS 14

Posted on Apr 9, 2021 6:42 AM

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Question marked as Best reply

Posted on Apr 9, 2021 8:20 AM

You may want to try to reset your phone: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

8 replies

Apr 15, 2021 12:22 PM in response to roslan6968

I have the same problem. This is a BRAND NEW iPhone 12 mini. I can't finish setting it up. I cannot get a simple slide up to open, no matter what I do. It completed set up, rebooted, and now will not respond no matter what. I've shut down/restarted +4x times. No joy. Given that this is literally just out of the box, can't imagine how it could need to reset. More to the point all the above advice requires me to be able to open the device. In other words, this brand new phone does NOT respond to ANY gesture.


Been buying Apple since 1984. Is it time to quit?


(I'm not quite shouting but have a powerful urge to do so. Sigh.)


Cannot swipe up to unlock

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