My iPhone 6 max suddenly stopped playing any sound with any program that plays songs or video otherwise the ringer is working but even with you tube the video will play but sound is coming out and I tried everything mentioned before also closing it and reopening but nothing is working
iPhone 5, iOS 10
you may have a hardware problem.
First try a forced restart
https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
If that does not help the next procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated.
Then restore the backup. If you need to send the phone in for repair then backing up and restoring to factory would be needed anyway.
Here is a guide for those steps
Backup and restore
(1)How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If that fails arrange a repair
you may have a hardware problem.
First try a forced restart
https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
If that does not help the next procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated.
Then restore the backup. If you need to send the phone in for repair then backing up and restoring to factory would be needed anyway.
Here is a guide for those steps
Backup and restore
(1)How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If that fails arrange a repair
My iPhone 6 max suddenly stopped playing any sound with any program that plays songs or video otherwise the ringer is working but even with you tube the video will play but sound is not coming
