Custom Keyboard Shortcut not working in Safari

Running Mac OS Catalina on an M1 MacBook Air.


I've reversed the New Tab and New Window shortcuts for years now (see Screenshot 1) because it feels more natural for me. My old 2015 MacBook is running High Sierra and the exact same settings are set in that computer, everything works fine. In fact, my M1 Air was booted with a Time Machine backup from that 2015 Pro.


My issue is both Command+N and Command+T open a new window in Safari despite the settings I have set. When I click File -> New Tab it opens a new tab, and the shortcut listed is correct based on my settings (see Screenshot 2). Yet, when I input the shortcut for New Tab, I still get a New Window instead!


When I delete the setting for New Tab so that only New Window has an input shortcut on Command+T, pressing Command+N does nothing, pressing Command+T successfully opens a new window.


The custom shortcuts work in Google Chrome.


Any help would be appreciated!


UPDATE: Things get weirder, when I have Safari in full screen view, the commands all work as they should. When it is in normal view, both Command+N and Command+T open a new window.



Posted on Apr 10, 2021 12:05 PM

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Apr 11, 2021 11:09 AM in response to Billy2233

Hello Billy2233,


Thanks for reaching out to the Apple Support Communities! We understand you are experiencing some issues with your custom keyboard shortcuts on your Mac. We are happy to help provide some guidance.


To start, we would recommend trying to restart the Mac into safe mode to see if the same issue persists there. Take a look at how to restart in safe mode here:


How to use safe mode on your Mac


Also, to help further isolate the issue, are you able to remove both of the shortcuts for Google Chrome and test if the same behavior happens if you only have the shortcuts for Safari?


Keep us updated on how it goes!


Best Regards.

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Custom Keyboard Shortcut not working in Safari

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