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User profile for user: RonEdwards
RonEdwards Author
User level: Level 1
123 points

Help! - App Store crashes immediately on opening

My daughter's iMac. App Store crashes immediately.


Please see attached crash screenshot and report


I've tried in safe mode - still crashes


I've tried as a new user - aslo crashes


I've run first aid - still crashes


I've deleted the App Store caches - still crashes


Help! Anyone have a suggestion?



Crash Log


iMac Line (2012 and Later)

Posted on Apr 10, 2021 5:21 PM

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User profile for user: sea116
sea116
User level: Level 4
1,584 points

Posted on Apr 10, 2021 5:32 PM

Hi,


You've done an excellent job troubleshooting this problem. Here are some more things you can try:


  • Restart your Mac by choosing Apple menu > Restart.
  • Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
  • Uninstall any app plug-ins or enhancements from other manufacturers.
  • If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
  • Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed, or defective.
  • Worst case scenario - Reinstall macOS. It reinstalls the operating system and leaves everything else alone. I believe it will reinstall the app store and other built-in apps as well.
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User profile for user: sea116
sea116
User level: Level 4
1,584 points

Apr 10, 2021 5:32 PM in response to RonEdwards

Hi,


You've done an excellent job troubleshooting this problem. Here are some more things you can try:


  • Restart your Mac by choosing Apple menu > Restart.
  • Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
  • Uninstall any app plug-ins or enhancements from other manufacturers.
  • If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
  • Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed, or defective.
  • Worst case scenario - Reinstall macOS. It reinstalls the operating system and leaves everything else alone. I believe it will reinstall the app store and other built-in apps as well.
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Help! - App Store crashes immediately on opening

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