Since last week, my phone dims and eventually goes black (screenlock) even when I am on a facetime or whatsapp video call. My friend has an XS Max and its doing the same thing. Does anyone know how to fix this
iPhone 12 Pro, iOS 14
Hi danai260,
Thank you for using Apple Support Communities.
We see that you have an issue with your iPhone 12 dimming and going to a dark screen when you are on a FaceTime or WhatsApp video call. We want to help. Have you tried restarting and checking again? If not, here's how Restart your iPhone
If a restart doesn't help, is your iPhone updated? It's a good idea to back up your iPhone before updating.
Here’s How to back up your iPhone, iPad, and iPod touch - Apple Support
Here’s how to Update your iPhone, iPad, or iPod touch - Apple Support
Reach back out if those steps don't resolve the issue. We would love to help.
Best Regards!
iPhone 12 keeps dimming during Facetime
