​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


Hello, I am trying to If you edit a ProRAW photo and want to share both the original ProRAW file and the edited JPG file, use Image Capture on Mac or the Windows Photos app on a PC to import the files. It does not work. Just spinning.

I am not able to download DNG file to my Mac, though I use Image Capture. It's spinning and takes ages, indeed I had to have several times to quit this Image Capture application. This is the only way I can see DNG file and it almost looks it should work, but it doesn't. Any other means will convert my file to jpg. Yes I have also adjusted the file on the iPhone using edits, but here I am trying to download RAW file.

I adjusted all settings to get it done properly.

Posted on Apr 11, 2021 11:39 AM

Question marked as Top-ranking reply

Posted on Apr 11, 2021 2:40 PM

Hi


In the phone settings for the photos app, what is the mode set for transfer to PC? Automatic, or keep original. If it is automatic, try keep original.

Similar questions

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hello, I am trying to If you edit a ProRAW photo and want to share both the original ProRAW file and the edited JPG file, use Image Capture on Mac or the Windows Photos app on a PC to import the files. It does not work. Just spinning.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.