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zhhyy_ Author

Level 1

4 points

iPhone 7 is not updating

using a friend's old iPhone 7, and i can't get it to update.. it says i'm not connected to Internet, so i tried doing it through my PC, but it still says error 4000.. phone is stuck at iOS 11.2.1, maybe that's the issue? but can someone tell me why this is happening and how to update to iOS 14.4.2?

iPhone 7, iOS 11

Posted on Apr 12, 2021 7:20 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,468 points

Posted on Apr 12, 2021 8:54 AM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

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iPhone 7 is not updating

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