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Unable to add Logitech doorbell to Home. Home says accessory already added.

Unable to add Logitech doorbell to Home. Home says accessory already added. It was, but iPad quit "talking" to the unit. Reset of iPad and doorbell has not corrected the issue. Home now says unit is in use in another home. What do we do to get it working

iPhone 6 Plus, iOS 10

Posted on Apr 12, 2021 11:03 AM

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Question marked as Top-ranking reply

Posted on Apr 13, 2021 10:24 AM

Hi TJMurraysr,


It sounds like you're having issues with a device on HomeKit. When you worked though the article below, what happened when you tried the steps in the section "If you can't add an accessory"?


If you continue having issues, you may need to reach out to the hardware manufacturer for the doorbell.


Welcome to Logitech Support


Cheers.

1 reply
Question marked as Top-ranking reply

Apr 13, 2021 10:24 AM in response to TJMurraysr

Hi TJMurraysr,


It sounds like you're having issues with a device on HomeKit. When you worked though the article below, what happened when you tried the steps in the section "If you can't add an accessory"?


If you continue having issues, you may need to reach out to the hardware manufacturer for the doorbell.


Welcome to Logitech Support


Cheers.

Unable to add Logitech doorbell to Home. Home says accessory already added.

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