update page / only copyright text on white page

Question

Gianrico Author

Level 2

262 points

update page / only copyright text on white page

I've tried to delete all the preferences and cache related to App Store but nothing has changed.

the update page has only some black text.

MacBook Pro 15″, macOS 10.13

Posted on Apr 12, 2021 12:35 PM

Reply

Answer 1

Top-ranking reply

CosmicKitty

Level 1

4 points

Apr 18, 2021 2:22 PM in response to Gianrico

I had the same problem on a 2017 MacBook Pro 13", macOS 10.13. I fixed it by upgrading my macOS. I was able to upgrade to the latest OS, Big Sur. I found this article helpful for figuring out what's the latest OS you can upgrade to: https://www.uvm.edu/it/kb/article/outdated-macos-and-how-to-upgrade/

You can upgrade without using the Update tab. Instead, find the OS you want to upgrade to directly in the App Store (online or in the app).

Reply

Answer 2

Gianrico Author

Level 2

262 points

Apr 17, 2021 8:11 AM in response to BDAqua

I tried to install high Sierra again . issue hast fixed. I installed os mojave

Reply

Answer 3

Apr 13, 2021 10:38 AM in response to Gianrico

Broken CSS on their side as someone suggested me...

Reply

Answer 4

dialabrain

Level 10

135,857 points

Apr 13, 2021 12:23 PM in response to Gianrico

All I can suggest if you haven't done so already is to send a Feedback message.

Feedback - macOS - Apple

Reply

Answer 5

BDAqua

Level 10

250,253 points

Apr 13, 2021 2:46 AM in response to Gianrico

Same for everyone using 10.13.6 or less.

Reply

Answer 6

Gianrico Author

Level 2

262 points

Apr 13, 2021 10:51 AM in response to patrice289

I've called telephone apple support. They asked me to boot in safe mode and then told me to install again os from recovery menu.

do you think it is a waste of time to install os again ?

Reply

Answer 7

BDAqua

Level 10

250,253 points

Apr 17, 2021 10:57 AM in response to Gianrico

Yes, it's a change at Apple, & I doubt they're going to fix it for 10.13.6 or less.

Reply

Answer 8

Apr 13, 2021 3:00 PM in response to dialabrain

I’ve tried a Keychain reset on my CCC clone (as suggested on an old 2015 post referencing Mavericks with the same bug) but no go...

All we have remaining is to leave feedback at Apple like @dialabrain suggested.

Reply

Answer 9

Gianrico Author

Level 2

262 points

Apr 12, 2021 1:13 PM in response to Gianrico

this is what I have in updates page ( no icons):

Checking for updates...

1 Incompatible Update

Checking for updates...

Update All Install Now Try in an Hour Try Tonight Remind Me Tomorrow 1 Incompatible Update

Show Incompatible App Updates

IP Scanner
10base-t Interactive
Version 4.0
Released Dec 29, 2020

Native Apple Silicon compatibility

Updates Installed in the Last 30 Days

Command Line Tools (macOS High Sierra version 10.13) for Xcode
Version 10.1
Installed Mar 24, 2021

The Command Line Tools enable UNIX-style development via Terminal by installing command line developer tools, as well as macOS SDK frameworks and headers. Many useful tools are included, such as the Apple LLVM compiler, linker, and Make. If you use Xcode, these tools are also embedded within the Xcode IDE.

Installed

No Updates Available

Checking for updates...

No App Updates Available

Show Incompatible App Updates

Checking for updates...