Audible app stops playing when iPhone sleeps or locks

I'm having this problem too since updating to IOS 14.5. When going to sleep with the audible app on sleep timer the sound dies as soon as the screen goes to sleep but the app keeps playing. The only work around I have come up with is to force close the app then restart. Then restart the timer and manually close the screen with the right button. This allows the app to continue to play.

I thought I had a resolution by disabling auto-lock but decided to write to Audible since I didn’t think this was a viable long-term solution. They replied immediately and gave me long and detailed instructions to correct this problem. I encourage anyone who is experiencing these problems to reach out to them. I was extremely happy with their response.

Happening to me as well. So far I’ve only noticed this w audible app and during night (literally night time - so I think it’s related to apples sleep schedule). Also audio does not stop when phone locks if phone is connected to a Bluetooth speaker.

I called Audible’s help line at 1(888)283-5051

and selected “technical problems” from the pone menu and got this answer from the tech customer service representative.

1. Got to the “Settings” app in your IPhone
2. Select the Audible app

3.then while in your Audible app under “Allow Audible to Access” make sure to turn OFF the “Media & Apple Music” switch. There should not be any green in the switch when you are done.

This should allow you to listen to audible when you have auto lock on and/or your screen is locked.

I have had the same issue and was able to bypass it by going to settings/Audible. Turn OFF Allow Audible to Access Media & Apple Music. Restart your audible app and now you can turn off you screen and use audible the same way as before the update.

Here is the advice Audible gave me. Hope it will help someone else. Mine is working fine now

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➤ Make sure your Audible app is updated and you're using the update version of the app.

➤ Reset iOS

1. Tap on More>Settings (or Home>Profile>Settings)

2. At the bottom of the screen, where the version, application's name and marketplace show, tap and hold on it for 5-10 seconds to activate the hidden functionality. (Note: In order to ensure the function wasn't activated inadvertently, we added a longer than normal delay of 5-10 seconds).

3. You should receive a prompt entitled 'Reset Sign In'. Tap on the 'Sign Out' option.

4. Close the running apps by tapping the menu of your iPhone

5. Restart the device. Once back on, launch the app, sign back in, recheck the content(s) and verify that if the same issue occurs.

➤ Change the settings Background App Refresh and Media & Apple Music

Background App Refresh

1.Tap the Settings app icon on the device

2.Scroll down and tap on the Audible icon

3. If the Background App Refresh permission is ON, turn it OFF and attempt to launch the app

4. Check if the issue persists. If so,

➤ Media & Apple Music

1.Tap the Settings app icon on the device

2. Scroll down and tap on the Audible icon

3. If the Media & Apple Music permission is ON, turn it OFF

4. Check if the issue persists.

This will resolve your issue, however if the issue still persist then, it would be best if we could contact you by phone. Click the following link and enter your phone number and the best time for us to call you: https://www.audible.com/mt/click2call. We might need some additional information to resolve the issue or to escalate to our technical team if required.

You can also contact us using one of the phone numbers below and we will be glad to assist you.

1-(888)-283-5051 (Toll-free)

1(206)-577-1377 (International)

Hi Mendogirl,

Welcome to Apple Support Communities. We understand that you're having an issue with your Audible app after your update. We'd like to help.

Does this happen in all books in Audible or just a specific one? Have you had a chance to Restart your iPhone since this started? If not, that can be helpful. Then, check out these steps to try to get the app working again: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If you continue to have issues after that, reaching out to Audible will be a great next step: How to contact an app developer.

Hope that helps.

Take care!

For me this happens when the App is running or in the background and I connect to a dock or start listening bluetooth. Until they fix this I do have a work around. Force close the app. Now you can connect either dock or headset. Once connected you can restart the app and it will continue to work when the screen goes to sleep.

This is happening to me as well. I purchased new headphones today because I thought my airpods were broken since this happens on multiple devices.

I did just turn off continuous playback and sync across devises in settings.

It is working for now.

I previously tried other suggestions here and they did not work for me but I appreciate anyone who shared.

hope this helps until patch is sent to update.

Turning off Sleep Mode isn't a fix, it's just a workaround. Audible should still continue to play after the screen goes to sleep, or locking the phone. - Why would you want your screen to stay on, depleating your battery?

I've disabled Access to Media and Apple Music. I'm hoping this will cure the problem. - I don't really understand why Audible would need access to Apple Music or other media anyway...

I have the same issue what I have to do is restart my whole iPhone to get it to stop muting audible and it will play audio fine for a day or two but then it does the same thing as soon as the phone locks audible is muted. I’ve tried not having sleep turned on on my iPhone and it still does it it’s an issue with Apple products it doesn’t happen on the audible app on the other smart phones in my home only the iPhones.

I’ve had this same problem and no work around has solved the issue. My app crashes after 30-60 seconds of playing. It only lasts 5+ minutes if I keep the app open and screen on. If the screen goes to sleep, I lose audible in 10 seconds. It’s not that the app pauses my audio, it completely crashes.

Possible solutions I’ve tried:

1) toggling off “Allow Audible to Access Media & Apple Music”

2) uninstalling and reinstalling the app

3) updating the app

4) updating my phone

5) submitting a report to audible

it seems that none of these work and it’s been an ongoing problem for the past month and a half.

Anyone have any ideas?

Not only is this happening on apps like audible but it's affecting apps like "MayMyRun" by under armour. Whenever I'm cycling, the moment the screen goes off the app stops tracking my movement and pauses. This isn't an app setting that was or can be changed, it's something with the new version of iOS.