Accidental Purchase!!!

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Level 1

4 points

Accidental Purchase!!!

So I had my phone unlocked while walking. I sat down and pulled my phone out and noticed it said scanning my face through face ID. Then I noticed it said transaction successful. I accidentally "butt" purchased $100 on a in app purchase. My lucky is officially terrible. I called apple immediately hoping to be able to stop the purchase from going through. On my end it says the purchase is still pending but when on the phone I was told it already went through. I am trying to get a full refund because this was a completely unwanted purchase. The lady on the phone said it will take 48 hours to find out and she reassured me that I will get my money back. How can I know for sure, will I actually get my full refund?

iPhone 11, iOS 14

Posted on Apr 14, 2021 9:46 AM

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Answer 1

Limnos

Level 10

412,897 points

Apr 14, 2021 12:18 PM in response to zane677

After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the time it takes for the money to appear on your account or statement depends on the payment method. Refunds go back to the method used to make the payment originally.

- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.

You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".

From: 'How long refunds from the App Store or other Apple services take' --> https://support.apple.com/HT210904

If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.

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Accidental Purchase!!!

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