Why can't my cpmputer be fixed

About a month ago my computer started to have issues with the hard drive. The folder with ? started to pop up when I try to turn my macbook on. I had to wait till Spring break to take it in, They "fixed" the problem by completely restarting the computer. I had the laptop for less then a week and the issue got worse, it would take longer for the macbook to turn on and once it was on the battery was completely drained. I had to take the macbook in again. The tech guy was totally confused and did not know what the issue was, so they kept my macbook for two day and ran a whole bunch of tests and nothing was wrong with it, they reset it again and test ran it to make sure it was fine. Once I had my macbook back I was so happy because I need it for school, however I've only had it for a day and it's still having the same issue!!! I have to keep turning my macbook on and off until the folder doesn't pop up of the MacBook to turn on. This takes like 10 mins. I just want to know what's wrong with it, they couldn't find anyhthing wrong with it, but there's clearly something wrong.

MacBook Pro 13″, macOS 11.2

Posted on Apr 14, 2021 11:28 PM

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Question marked as Top-ranking reply

Posted on Apr 16, 2021 4:39 PM

I believe your SSD is starting to fail. The Kernel Panic report reinforces this diagnosis since it is referencing "nvme" which is your SSD and I don't really see any third party driver issues which might interfere with the macOS NVMe driver. You should see if your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is a current list of the publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple programs):

https://support.apple.com/service-programs


You should immediately make sure to have a good backup while the SSD is still accessible because the SSD could fail at any time. If it does there is no guarantee that even an expensive professional data recovery service will be able to recover any data from the SSD.


You should always have frequent and regular backups and this includes any external media that has important & unique data. FYI, it is impossible to recover accidentally deleted data from an SSD after the Trash has been emptied plus an SSD can fail at any time without any warning signs (you are lucky that you are getting a warning here).


If the SSD does not qualify for the free SSD repair program, then you may have trouble getting Apple to replace anything until the SSD fails completely since Apple Stores and many AASPs do not look at Kernel Panic logs and the failure likely won't show up on the service diagnostics.

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4 replies
Question marked as Top-ranking reply

Apr 16, 2021 4:39 PM in response to rocopuffs

I believe your SSD is starting to fail. The Kernel Panic report reinforces this diagnosis since it is referencing "nvme" which is your SSD and I don't really see any third party driver issues which might interfere with the macOS NVMe driver. You should see if your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is a current list of the publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple programs):

https://support.apple.com/service-programs


You should immediately make sure to have a good backup while the SSD is still accessible because the SSD could fail at any time. If it does there is no guarantee that even an expensive professional data recovery service will be able to recover any data from the SSD.


You should always have frequent and regular backups and this includes any external media that has important & unique data. FYI, it is impossible to recover accidentally deleted data from an SSD after the Trash has been emptied plus an SSD can fail at any time without any warning signs (you are lucky that you are getting a warning here).


If the SSD does not qualify for the free SSD repair program, then you may have trouble getting Apple to replace anything until the SSD fails completely since Apple Stores and many AASPs do not look at Kernel Panic logs and the failure likely won't show up on the service diagnostics.

Apr 15, 2021 10:07 AM in response to rocopuffs

Read what to do "If your Mac starts up to a question mark", click here --> https://support.apple.com/HT204323


However, if Apple technicians cannot find the solution this sounds like something that isn't going to be cured by us posting a link to a document on this forum. We are just Mac users like you, not Apple. I presume you are taking this to an Apple Authorized Service Provider or an Apple Store? You will have to keep working with them until you come up with satisfactory resolution to the issue. If this isn't Apple, you should get Apple to look at it. Good luck!


Mac Service and Repair - Learn how to get your Mac desktop or Mac notebook fixed.

Click here --> https://support.apple.com/mac/repair/service

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Why can't my cpmputer be fixed

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