Scanner - Failed to open a connection to the device (-21345) - Solved

A new Xerox 6515, out of the box, I encountered the error "Failed to open a connection to the device (-21345)" when scanning.


I have a MBP, OS X 10.15.7 (Catalina), wired to the multifunction printer.


After a lot of try, included the installation of the last OS X driver directly from XeroX (which desactivate the scanner !), I've finally tried :


On the printer, desactivate IPv6, then reboot it : the scanner works fine after that.


May be this helps.

MacBook Pro 13″, macOS 10.13

Posted on Apr 15, 2021 1:48 AM

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Scanner - Failed to open a connection to the device (-21345) - Solved

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