Can't open m4a file

I've emailed myself an m4a file. The file plays in my email which I've opened in Mac Mail. However, when I save the file, it won't open.


When I double click the file, iTunes opens but the file doesn't appear anywhere in iTunes. When I choose Books, the file appears but won't open. I've also tried opening the file using QuickTime Player which says "file is not compatible" and Simple Recorder where it does not even show up.


Obviously some program on my Mac can open and read the file in my email but not when I save the file. How do I resolve this?

MacBook Pro 13″, macOS 11.2

Posted on Apr 15, 2021 10:47 AM

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15 replies

Apr 15, 2021 4:34 PM in response to Limnos

It's not an Apple Music file. It's a file I created using the voice app on an Android phone. I attached the file (m4a) and emailed it to myself. It plays fine in the email which I open using Mac Mail. However, I've saved the file and the file does not open in any application on my Mac.

Apr 15, 2021 7:17 PM in response to nq

I probably can't help you then. I am running a much older OS version and maybe this is a Big Sur issue. Plus I have never opened a sound file in Mail. All I know is that occasionally I encounter audio files that don't behave as expected and I need to re-process them such as using VLC with passthrough to get the file to work. I have never used Android. Maybe the m4a it produced wasn't really mp4 compliant? What codecs were used? There's lots of ways to approach this.

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Can't open m4a file

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