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'Hey Siri' not working while music is playing.

I've never had any issues using Hey Siri while music is playing. I've been doing it for years, and now suddenly it won't work while music is playing. I can't figure out what happened or how to fix this.

iPhone 8 Plus, iOS 14

Posted on Apr 15, 2021 1:18 PM

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Question marked as Best reply

Posted on Apr 16, 2021 3:00 PM

Hi bj223,


Thanks for reaching out about using Hey Siri. We can help with this. Were you able to try all the steps from the article you came from? Does this happen while using earphones as well? Which version of iOS is installed on your iPhone?


The answers to these questions will help us point you in the right direction.


Take Care.

4 replies
Question marked as Best reply

Apr 16, 2021 3:00 PM in response to bj223

Hi bj223,


Thanks for reaching out about using Hey Siri. We can help with this. Were you able to try all the steps from the article you came from? Does this happen while using earphones as well? Which version of iOS is installed on your iPhone?


The answers to these questions will help us point you in the right direction.


Take Care.

'Hey Siri' not working while music is playing.

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