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I get the above warning message when trying to access some videos on one website
MacBook Air 13″, macOS 11.2
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I get the above warning message when trying to access some videos on one website
MacBook Air 13″, macOS 11.2
Thank you so much I have since found out that you can access these videos by a different route on the website and that appears to work so it is a problem with their website. Thank you so much for trying to help. You guys are great.! Not sure what their problem is but I have found a way round it so sorry to have troubled you
Kind regards
Heather
Thank you so much I have since found out that you can access these videos by a different route on the website and that appears to work so it is a problem with their website. Thank you so much for trying to help. You guys are great.! Not sure what their problem is but I have found a way round it so sorry to have troubled you
Kind regards
Heather
Hello No this is the only website that I have had problems with. YouTube works and other videos work but there is a website called thecraftstore.com. and when you go to the tv schedule you can normally watch shows on rewind but ~I get the above message when I try. I never used to.
Does this happen on all video Sites or only this one ?
What website? Can you give some more details so we may check?
It is possible that the videos are encoded using a codec that is not supported.
Just tried your site running Catalina 10.15.7 - you are right. Their codec is not compatible with Big Sur or Catalina. Suggest contacting the Site Manager and advise
No Trouble ! Good you found an alternative method.
I have thank you and the company were not aware of the problem so i have left it with them and they send a thank you for telling them what is wrong!! Have a great day
Heather
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