Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari Does Not Stream Video from Streaming Services such as Tubi, Vudu, Crackle or Youtube

I have a 2014 Mac Mini 1.4ghz 4GB RAM that isn't able to stream video (audio works just fine) on Safari using streaming services like Tubi, Vudu, Crackle or Youtube. I initially thought the issue was because the amount of ram that my system has, but I don't think that's the case, being that if I use Google Chrome or Mozilla Firefox, the videos stream just fine. Safari does everything else, except for stream video. Each time I attempt to watch/stream a movie, the area where the video is supposed to be displayed is black, but you hear the audio for the movie. The slider appears at the bottom of the screen and if you move the cursor along the slider, you could see the frames of the movie/video.


Could someone please tell me how to resolve this issue? I don't have this issue on my MacBook Air or MacBook Pro. And all updates have been applied, so I have no idea of what causes this issue on my MacMini using Safari. Any help would be appreciated.

Posted on Apr 16, 2021 9:11 AM

Reply
Question marked as Best reply

Posted on Apr 16, 2021 9:36 AM

1. Clear History


    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac


     Please read the article before clearing history, this is like low a level resetting of Safari.


2. Clear all website data

    https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac


3. Enable Develop menu, click Develop in the menu bar  and  then Empty Caches from the dropdown twice.

    https://support.apple.com/guide/safari/use-the-developer-tools-in-the-develop-menu-sfri20948/mac

Similar questions

3 replies
Question marked as Best reply

Apr 16, 2021 9:36 AM in response to jtphoenixga

1. Clear History


    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac


     Please read the article before clearing history, this is like low a level resetting of Safari.


2. Clear all website data

    https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac


3. Enable Develop menu, click Develop in the menu bar  and  then Empty Caches from the dropdown twice.

    https://support.apple.com/guide/safari/use-the-developer-tools-in-the-develop-menu-sfri20948/mac

Apr 16, 2021 5:57 PM in response to jtphoenixga

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com



Safari Does Not Stream Video from Streaming Services such as Tubi, Vudu, Crackle or Youtube

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.