the Files app is great …when it works.
I cannot access (iCloud-stored) files over cellular— the will not download. They act like they are downloading but they never arrive.
Files’ cellular data is set to On in Cellular Data settings pane.
(But I can see it’s not working because the total usage is only 0.7Kb. I’ve tried (but with no success) to download Megabytes of files.)
I have this issue on both my iPhone and iPad. Both devices are iOS up to date.
Hello stephen.ph,
It sounds like you're not able to access or download files in the Files app when connected to cellular data, correct? We want to help any way we can.
"If you want to upload, download, or share files using cellular data, open Settings, select Cellular, scroll down to iCloud Drive and any third-party cloud services you use, and turn it on for each service."
You can find more information under the "If you need help" part of the following page: Use the Files app on your iPhone, iPad, or iPod touch
Thanks!
stephen.ph,
We appreciate all the troubleshooting and work you've put toward this issue so far.
Just to confirm, you're not receiving any error messages when trying to download files over cellular data, correct? If you are currently receiving an error, please let us know what the error says, as that can help us determine the best way to proceed.
Also, it sounds like your devices are running an older version of iOS, as the current version is 14.4.2. You may want to try backing up and updating iOS using the steps found here: Update your iPhone, iPad, or iPod touch
Take care.
stephen.ph,
Thanks for following up with us. To help us get a better understanding of the issue, we’d like to ask a few questions.
Thank you.
stephen.ph,
Thanks for confirming that your devices are updated.
At this time, we'd like to get you in touch with Apple Support for further assistance. You can reach Apple Support here:
Have a nice day!
stephen.ph wrote:
Files’ cellular data is set to On in Cellular Data settings pane.
Cellular Data is/was On for the Files app.
I have switched cellular data off and back on again. But this does not solve the issue.
Note: I just checked my secondary iPhone; Files also does not function over cellular on that phone.
3. Restarting does not solve the issue in any way.
#4 all three devices are running iOS 14.4
iPad updated to 14.4.2.
The iPhone are 14.4.2; no update required.
I receive no messages. Files acts like it is going to download the file. The download arrow says Waiting and semicircle spins forever.
On one of the iPhones I logged out of my iCloud account. (I selected to not delete the Calendars, Contacts, and Keychain.)
I restarted the phone. The phone is connected to Cellular and WiFi. I signed back into iCloud.
Files/iCloud Drive is loading… For over twelve hours it cannot move past this initial screen:
Deleting/reinstalling Files app does nothing to solve this issue.
Erase and restore the device solved one device but not a second.
The third and fourth devices were solved by logging out of iCloud and logging back in.
I gave up on the second device. It’s odd that erasing the device didn’t solve the problem because erasing a phone includes the process of logging out/in iCloud.
I Reset Network Settings on the iPad. This did not solve the issue.
(After the reset I tested other apps and they are working over cellular.)
I have the same issue and nothing seems to work. Did you ever solved it?
Files app does not function on cellular data
