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Huelvabulto Author

Level 1

8 points

MacBook Air 2020 audio cut out tv only

Audio from built-in speakers suddenly cut out, returned a short while later, then disappeared for good. This happened while watching Apple TV right on the computer. Audio from all other websites still works. Settings correctly show output to built-in speakers, volume up, and no mute.

MacBook Air 13″, macOS 11.2

Posted on Apr 18, 2021 10:14 AM

Top-ranking reply

i_rina

Community Specialist

Posted on Apr 19, 2021 9:20 AM

Hello, Huelvabulto. Thank you for posting your question to the Apple Support Communities.

We understand your situation and how you are unable to hear audio from a specific website when using your Mac. We’re happy to help you research any possible solutions to find a fix for this.

Since the issue is isolated to a single website, we’d first suggest that you clear the history and website data in Safari. The following Apple Support articles will help explain how you can complete these steps:

Clear your browsing history in Safari on Mac - Apple Support

Manage cookies and website data in Safari on Mac - Apple Support

Please let us know if you are able hear audio normally again from this website after completing these steps.

Cheers!

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MacBook Air 2020 audio cut out tv only

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