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Broken iPhone and no iTunes

Hi there,


I have MacBook which is updated to Big Sur. My partner broke his phone, iPhone 8 and wanted to back the data up on my laptop before he gives it to repair. I know you can back up iPhone through iTunes, but new update of the system got rid of iTunes.

When I plug the phone through cable it is not found by my laptop. I must say that the screen is completely shattered so there's no way of even navigating the phone.


How can I back up this iPhone?


Thanks

Posted on Apr 19, 2021 4:16 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2021 4:37 AM

Hello,

Start here:

If your computer doesn't recognize your iPhone, iPad, or iPod

Note: Starting with Mac Catalina, Mac computers no longer use iTunes. Instead they use the Finder app. See this:

How to back up your iPhone, iPad, and iPod touch - Apple Support

Good luck.

6 replies

Broken iPhone and no iTunes

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