My iPhone SE 2020 says '4G' in the status bar when I select 'LTE'

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My iPhone SE 2020 says '4G' in the status bar when I select 'LTE'

I just got a new iPhone SE 2020 today. I have the same model and phone plan as my wife. Hers says 'LTE' on the status bar and her data works. Mine says '4G' -- even when I select LTE in the Cellular data options -- and does not work. That is the ONLY difference I can see, even though we've configured the same. I've rebooted, I've updated the iOS to current release. I've toggled data and airplane mode and reset all network settings. Nothing is helping. I'm having to go back to my old phone which is falling apart until I can get this fixed.

iPhone SE

Posted on Apr 19, 2021 6:28 PM

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Answer 1

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TammyW_03

Community Specialist

Apr 20, 2021 12:37 PM in response to ziggy29

Hello ziggy29,

Thanks for visiting Apple Support Communities. We understand that you're not able to select LTE on your new iPhone. You've completed some great steps so far. In your troubleshooting, did you check for a carrier settings update? If not, tap Settings > General > About. If one is available, it will pop-up here to install: Update your carrier settings on your iPhone or iPad

You'll also want to be sure to reach out to your carrier to have them check everything on their side. Just in case, more information about LTE options can be found here: About the LTE options on your iPhone

Keep us posted.

Take care.

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My iPhone SE 2020 says '4G' in the status bar when I select 'LTE'

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