You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud email issues

For the past few weeks I've experienced strange iCloud email issues (only iCloud - not other mail services) across all of my devices. The problem is that it's intermittent and the problem acts differently on each device! (And before you ask, all devices are running the latest versions of the OS.)


  • First problem: When I open mail, whether it's on the Mail app on the iMac or iPhone or iPad, the message preview list shows all available messages. However, when I click on a message to read it, I either get a blank message screen or a "Loading" message. A times it can take a minute or more to load. At other times, the message never loads. The weird thing about this is that I can open Mail on a different device (say, the iPhone or iPad) and some of the messages are available even though they aren't on the iMac.
  • Second problem: Syncing. Let's say I do have some messages I can read on one of the devices. I'll read them and/or delete them, but on the other devices, they still show up as non-read or in the case of being deleted, they still appear in the inbox instead of the trash. Again, if I wait anywhere from a few minutes to, in some cases, hours, things finally sync and all devices show the messages in their proper states. (Other apps sync fine, such as Notes or Calendar)
  • Third problem: Online iCloud.com - I see the same issues here, not only on a Mac (or other Apple device when logging in via Safari), but I see it with other browsers as well, even on PCs! In some cases, when I try to activate the online "Mail" app on iCloud.com, I get an error message saying that the "app can't be loaded". All of the other iCloud.com apps work perfectly.


So, I've done all of the usual stuff:


  • "Rebuild" the mailbox (in Mail on the iMac - don't know how to do that on iOS devices.)
  • Turned off "syncing" on all devices (eliminating the iCloud account from the Mail app) then reactivating it. Doesn't help.
  • Rebooted all devices.
  • It's not my home WiFi since this happens on multiple WiFi or cell systems.
  • Deleted the "Trash" from my iCloud mail account


To be honest, I think I have a hosed iCloud mail account. I don't know of any way that I can directly "reset" the account on Apple's servers. If this is the case, I guess it's time to call Apple to see if they have a solution. But I thought I'd try the brain trust here first. I've used iCloud email for a long time and I've never had consistent problems with it. It's now to the point where it's becoming unusable.


Any ideas?


John

Posted on Apr 20, 2021 8:45 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 20, 2021 11:29 PM

Create a new admin account in users and groups Set up users, guests and groups on Mac - Apple Support

And add mail accounts Add or remove email accounts in Mail on Mac - Apple Support

Add an email account to Mail on your Mac - Apple Support


How to transfer mails from Mac to iPhone / iPad , even they are signed in with same Apple ID and password say example1@icloud.com 

In iPhone go to settings > in password and accounts > click on add account you can select the desired account it could be iCloud , enter iCloud mail address and password and sign in it will prompt to check calendar , mail , notes , slide the box of it the apps data will start syncing .

there is an option fetch new data - push > in iPhone 

You can connect the iPhone and Mac using usb cable and sync them https://support.apple.com/guide/mac-help/wi-fi-syncing-mchlada1d602/10.15/mac/10.15

https://support.apple.com/en-in/guide/mac-help/mchlde9a31f1/10.15/mac/10.15

The mails from Mac / iPhone will sync and take time ( the fast way is sync complete data ) they will be mirrored , you delete a mail from Mac it deletes in iPhone , make sure all the mails should be read ( no blue dots on each mail message ) https://support.apple.com/en-in/guide/mail/mail0025/mac

Similar questions

7 replies
Question marked as Top-ranking reply

Apr 20, 2021 11:29 PM in response to John Trautschold

Create a new admin account in users and groups Set up users, guests and groups on Mac - Apple Support

And add mail accounts Add or remove email accounts in Mail on Mac - Apple Support

Add an email account to Mail on your Mac - Apple Support


How to transfer mails from Mac to iPhone / iPad , even they are signed in with same Apple ID and password say example1@icloud.com 

In iPhone go to settings > in password and accounts > click on add account you can select the desired account it could be iCloud , enter iCloud mail address and password and sign in it will prompt to check calendar , mail , notes , slide the box of it the apps data will start syncing .

there is an option fetch new data - push > in iPhone 

You can connect the iPhone and Mac using usb cable and sync them https://support.apple.com/guide/mac-help/wi-fi-syncing-mchlada1d602/10.15/mac/10.15

https://support.apple.com/en-in/guide/mac-help/mchlde9a31f1/10.15/mac/10.15

The mails from Mac / iPhone will sync and take time ( the fast way is sync complete data ) they will be mirrored , you delete a mail from Mac it deletes in iPhone , make sure all the mails should be read ( no blue dots on each mail message ) https://support.apple.com/en-in/guide/mail/mail0025/mac

Apr 26, 2021 8:50 PM in response to dls1107

Well, for what it's worth, iCloud mail was down hard for quite awhile earlier this morning. I suspect that whatever is going on caused some sort of major blowup in the system. Hopefully whatever they did resolved the issue. Again, for what it's worth, email has been working fine tonight. We'll see what happens over the new few days!

iCloud email issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.