Apple TV on PS4 freezing / glitching.

Apple TV constantly freezes the video (continuing to play audio) while watching shows and movies through my PS4. Stays frozen for about 10 seconds. Then resumes as normal. Repeating intermittently every 5-10 minutes or more.

PlayStation4,

Posted on Apr 21, 2021 3:36 AM

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Question marked as Top-ranking reply

Posted on Apr 22, 2021 6:23 AM

Hello Applehelpme_plz,


Based on your post it would appear the there is a streaming issue using Apple TV+ on a PS4.


The first thing we would recommend would be to remove the app from the PS4, power cycle the console, and then install the app again.


Be sure the console is connected to a good quality high speed internet connection.


There is additional information available here: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


Have a wonderful day.

1 reply
Question marked as Top-ranking reply

Apr 22, 2021 6:23 AM in response to Applehelpme_plz

Hello Applehelpme_plz,


Based on your post it would appear the there is a streaming issue using Apple TV+ on a PS4.


The first thing we would recommend would be to remove the app from the PS4, power cycle the console, and then install the app again.


Be sure the console is connected to a good quality high speed internet connection.


There is additional information available here: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


Have a wonderful day.

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Apple TV on PS4 freezing / glitching.

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