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I have had appleTV with a subscription to Paramount + for a while. I got a notice that a show I watch is available, so I went to watch it and apple wants to charge $2.99 for the show. It aired yesterday and the reason I subscribe to Paramount plus is to watch the shows. In the past I have always watched without a fee. Can you tell me why I should stay with AppleTV and pay a subscription and pay again to watch?
iPhone 12 Pro Max, iOS 14
help_paramountplusappletv,
Thanks for the reply, and additional information regarding your Apple TV and Paramount + subscription.
A subscription would be associated with the Apple ID which signed up for it. If you have multiple Apple IDs associated with your Apple TV, then being signed in to an incorrect Apple ID could explain why this happens.
Set up multiple users on Apple TV
Here's more info about using the Apple TV app on Apple TV:
Subscribe to Apple TV channels in the Apple TV app
If you can't watch or stream movies and TV shows in the Apple TV app
If you're using the same Apple ID in the Apple TV app, Paramount +, but still are getting the purchase prompt, we'd recommend contacting the app developer:
How to contact an app developer
If you've been billed for watching a show, here's a resource that can help:
If you see "apple.com/bill" or an unfamiliar charge on your statement
If you need further assistance, then please reach out to Apple Support: Get Support
Cheers!
Greetings help_paramountplusappletv,
It sounds like you want to know about a show notification on your Apple TV. We know how important this is for you, and you’re in the right place for answers.
You can either open the Paramount app and play the show or select the show from the Up Next section and then when it asks for you to purchase the episode, select Open In... and then select the Paramount app to play the show. Both options should use your Paramount+ subscription.
Cheers!
Thanks for your response but that doesn’t answer my question. I really want to know why they are charging me to view an episode when I’m already paying for the streaming through paramount plus.
AppleTV & Paramount+
