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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi! I recently purchased an Apple pencil, but after a few days, I was unable to connect it to my device. I believe this is a manufacturing defect of some sort as I took the utmost care of it all along. I was hoping you could please help me out, as my device is still under warranty.
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple Pencil replaced with another new Pencil.
OR, failing that,
Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Device Performance and Connectivity support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
Best of Luck to You!
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple Pencil replaced with another new Pencil.
OR, failing that,
Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Device Performance and Connectivity support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
Best of Luck to You!
Contributors here cannot help you with an exchange - but Apple can. If you Apple Pencil is defective within it’s one year limited warranty, Apple will generally replace it.
You simply need to visit your local Apple Store with your iPad, Pencil and proof purchase. The technicians will be able to test, assess and if necessary replace the Pencil.
Apple Pencil replacement request
