You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Why won’t my computer restore and update iPhone XR ? My computer has Mojave update

I recently received an iPhone XR from a family member they cannot remember the passcode and would like to factory reset it.

we have followed the prompts but for some reason after hitting restore and update nothing happens.

does anyone know how to troubleshoot this without having to physically go in an Apple store?

Posted on Apr 23, 2021 9:33 PM

Top-ranking reply

Level 10

92,503 points

Posted on Apr 24, 2021 4:56 AM

View in context

Similar questions