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My security questions

I just want to change my security questions because i forgot them,but it is is impossible for me cause of the error(we dont have eny information about you).

actually i changed my device recently and when i go into my apple id ,my old phone is in the list of the devices that are using my apple id and i wanna to remove my old device from my apple id

Posted on Apr 24, 2021 8:27 PM

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Apr 25, 2021 11:22 AM in response to negar36

Marking your own post as Solved may prevent others from trying to help because they think you have fixed your problem.

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.



My security questions

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