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tborsch Author

Level 1

4 points

contacts during downtime

I have set my kid's downtime to allow contacting "mom" and "dad"... but it's not letting her contact us. What am I doing wrong?

iPhone XR, iOS 14

Posted on Apr 26, 2021 5:30 AM

Top-ranking reply

IB6857

Level 4

1,246 points

Posted on Apr 26, 2021 7:20 AM

This guide has all of the information you should need in the section titled "Set communication limits on a family member’s device." If you have any more questions, feel free to reach out.

Set up Screen Time for a family member on iPhone - Apple Support

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5 replies

Top-ranking reply

IB6857

Level 4

1,246 points

Apr 26, 2021 7:20 AM in response to tborsch

This guide has all of the information you should need in the section titled "Set communication limits on a family member’s device." If you have any more questions, feel free to reach out.

Set up Screen Time for a family member on iPhone - Apple Support

tborsch Author

Level 1

4 points

Apr 26, 2021 7:16 AM in response to IB6857

Can you help guide me on how to do it correctly? It didn't seem complicated.

tborsch Author

Level 1

4 points

Apr 26, 2021 7:07 AM in response to tborsch

It doesn't let her contact anyone. We have restarted phone and deleted/added "messages" under allowed apps during downtime. I have done this through family sharing, so I can't see her phone right now.

IB6857

Level 4

1,246 points

Apr 26, 2021 5:37 AM in response to tborsch

Is it allowing her to contact anyone during downtime? There should be a little icon under your name in the contacts app that says "🔒 Downtime Contact" if you have it set up correctly.

IB6857

Level 4

1,246 points

Apr 26, 2021 7:11 AM in response to tborsch

It sounds like you didn't set up downtime contacts correctly.

contacts during downtime