Spotify app black screen on Apple TV

Hello, I had the same problem. I currently have an Apple TV (A2169) with tvOS 14.5 .Whenever I started Spotify, I saw the Spotify logo and then the screen stayed black. Restarting or reinstalling did not help.

What did help, however, was

1. launching Spotify.
2. waited until the screen stayed black again,
3. went back to the main menu
4. then closed the app (double press the TV button for application switcher, focus the app you would like to force quit and then swipe up)

I hope the solution helps others

Hello,

Have you tried the following?

1. launching Spotify.
2. waited until the screen stayed black again,
3. went back to the main menu
4. then closed the app (double press the TV button for application switcher, focus the app you would like to force quit and then swipe up)

OMG THIS BLEW MY MIND! i had no idea i could close apps by double tapping the TV button! the entire 2 years i’ve had this apple tv i’ve had 20 apps running in the background. the second i closed them all Spotify started working again!

I have the exact same problem. Rebooting Apple TV or deleting app doesn’t fix it.

Hi,

Same issue here. I’ve got a new Apple TV 4K, fresh installation, no problem with any other app at this time.

When I launch Spotify, I see the logo and then a blank screen, so I don’t see the pairing number.

However, I can use Spotify connect so I can listen music on my TV using the Spotify app on my phone as a command (but still nothing on the TV screen, and my account is not set on the TV).

I’ve reinstalled many times the app, restarted and unplugged the AppleTV... still the same problem.

I’ve tried also changing the TV screen resolution (but not all the options)

Any clue?

thanks

I managed to get mine to work by rebooting my Apple TV a few times. The first reboot didn’t seem to work it took a few tries. Note I let it go to black and then rebooted and it prompted for login. Spotify support weren’t able to help anymore than to advise reboot etc. Wish they’d fix this issue. Wonder if it has anything to do with having to subscribe outside of Apple that causes this.

Had the same problem. I tried all of the above, removed Spotify and reinstalled a number of times, rebooted AppleTV a number of times to no avail. Then did a manual appleTv update, reinstalled Spotify app, which booted up fine, repaired and all is good.

Thank you @ctplx this fix worked perfect. This is the second time I’ve had an issue and the recommended fix was to swipe up and close the app. Both times I realized that 80% of my apps were running in the background and not totally closed. I just need to remember to periodically close apps. Thank you again.

 It all has to do with the AppleTVs Siri remote and its ability to control other devices in the area. On appleTV settings in the Remotes and Devices section there is an option to “Control Tv and Receivers.” When this is set to “ON” and Spotify is opened the screen will go to the Black screen.

 The current work around Solution is to 1. double tap the home button on the Siri remote and swipe up to close out Spotify on Apple TV. 2. Going into AppleTV setting and Changing he “Control Tv and Receivers” to “OFF.” 3. Go back to the Home Screen, and open Spotify on Apple TV. DONE! 

This is obviously a bug in spotify or appletv OS.

 It all has to do with the AppleTVs Siri remote and its ability to control other devices in the area. On appleTV settings in the Remotes and Devices section there is an option to “Control Tv and Receivers.” When this is set to “ON” and Spotify is opened the screen will go to the Black screen.

 The current work around Solution is to 1. double tap the home button on the Siri remote and swipe up to close out Spotify on Apple TV. 2. Going into AppleTV setting and Changing he “Control Tv and Receivers” to “OFF.” 3. Go back to the Home Screen, and open Spotify on Apple TV. DONE! 

Klaus,

Please contact Spotify's support for support on their app.

I have this problem too. Did Spotify give you a solution?

Same problem. Restarting the Apple TV resolved it. Turns out it wasn't a Spotify problem and contacting them would have been a waste of time.

Not helpful Apple. And suspect.