I am trying to set up email on my Mac for my iCloud account. I cannot seem to get anywhere. Once I select iCloud as the provider I am stuck and cannot go any further. When I am in mail the mailbox drop down menu is grey for anything related to getting mail. I am stuck and this should be very easy.
Hi bente129,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with adding your iCloud account to your Mac. We're happy to help.
Are you able to add your account or sign into iCloud from System Preferences? If you're unsure, from the Apple menus choose System Preferences and based on your macOS do one of the following in the section "Set up a Mac" in the guide here: Set up iCloud Mail on your devices
We're also seeing an outage was recently resolved. System Status If you continue to have any issues, confirm the macOS you're using and how your Mac is connected to the internet, we'll take it from there.
Cheers!
Hi bente129,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with adding your iCloud account to your Mac. We're happy to help.
Are you able to add your account or sign into iCloud from System Preferences? If you're unsure, from the Apple menus choose System Preferences and based on your macOS do one of the following in the section "Set up a Mac" in the guide here: Set up iCloud Mail on your devices
We're also seeing an outage was recently resolved. System Status If you continue to have any issues, confirm the macOS you're using and how your Mac is connected to the internet, we'll take it from there.
Cheers!
Hello bente129,
Thanks for the information. It sounds like the issue is more related to receiving email from your iCloud account on your Mac rather than adding the account, correct?
If so, we recommend the following:
"If you can't receive mail in the Mail app on your Mac
You can find this information and other helpful steps in the article here: If iCloud Mail isn't working
Cheers!
Hi bente129,
When the Mail app is open, are you seeing the window viewing from Mission Control? Check the section "Show or move all open windows" here: See open windows and spaces in Mission Control on Mac
Also, if you force quit the Mail app to re-open does the issue remain? How to force an app to quit on your Mac
If so, let us know if you are the administrator on this Mac, and test booting your Mac to safe mode to open the Mail app: Start up your Mac in safe mode
Keep us posted on the results, or let us know if you have any questions about the steps.
Best!
My machine tells me that iCloud account exists. It shows that both iCloud Drive and mail are using iCloud. My Mac OS is Big Sur 11.2.3
I also wanted to tell you that I can receive emails from the iCloud account on my iPhone and iPad, so the problem is only on the iMac. I would appreciate help at this point. I am stuck and have tried everything I can think of.
thanks,
Bente
That’s the thing, when I click on the mail app icon, the menu comes up at the very top but nothing else. If I go to mailbox, the only thing in black is new mailbox and smart mailbox but nothing else. If I try new mailbox it tells me I already have the iCloud account. Yup driving me crazy.
Bente
Sorry for the delay. When I click on the mail icon and the mail menu shows in the top ribbon I went to mission control and it does not show mail as open. I am the administrator as it is my home computer.
Bente
Problem solved !!!!! Thanks so much
Bente
Hello bente129,
Excellent to hear! If there's anything you need in the future, reach out. We'll be happy to help.
Take care!
setting up email
