Hello
A friend of mine has asked the Apple 'phone support staff to comment on a post in the ASC forums and has been told, she says, that the two lines of support and not interactive.
I've always understood, when I speak to the people on the Apple support phone lines,
that they are employees of Apple Inc. Is there some reason why they cannot access and comment on posts on these forums?
iMac Line (2012 and Later)
This is, as was explained in the Terms of Use to which you agreed when you registered, primarily a user-to-user forum. There are Apple employees who run the forums. The Hosts monitor the forum to make sure we all play by the rules. The Community Specialists answer questions (in certain forums) that have gone unanswered for more than 12 hours and which can be answered by a referral to a support article.
Apple doesn't read here for feedback. This is one of the busiest forums of its kind in the world. It would simply not be practical. Apple has a specific Feedback page for leaving feedback and suggestions:
Apple Support personnel, based on all reports, are extremely busy. They don't have time to be reading or participating here. It's not their job and, for most of them, probably not what they want to do on their off-hours.
All that being said, this forum gives you access to some of the most knowledgeable people in the world on Apple products. This forum is not part of Apple Support. It's another, equally valuable option.
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Do Apple 'support staff' monitor the ASC forums?
