iPhone 12 rolls straight to voicemail

All calls go straight to voicemail; including contacts.


Screen may flash and momentary vibration .

  • DND not enabled
  • new 5G SIM did not fix
  • Verizon central office forwarding “off”


Problem has persisted since purchase of phone. Using current iOS release.


ideas?

iPhone 12 Pro

Posted on Apr 27, 2021 8:52 AM

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Question marked as Top-ranking reply

Posted on Apr 27, 2021 9:36 AM

Here’s the whole troubleshooting list:

FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Supportyour 
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


7 replies
Question marked as Top-ranking reply

Apr 27, 2021 9:36 AM in response to Fordeaux

Here’s the whole troubleshooting list:

FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Supportyour 
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Apr 27, 2021 1:55 PM in response to Lawrence Finch

thanks for the lists. I’ve been through it a couple times over the last month.


  • restarting device works temporarily
  • behavior is intermittent.


it is my perception that the system is in an unstable state. I’ve noticed casually. But last night at Verizon where we put in a 5G SIM calls from the tech sometimes completed correctly and other times went VM within minutes (configuration variables static)


Is there data that shows this is a device or model specific issue? For family and business reasons this can’t continue. I’m

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iPhone 12 rolls straight to voicemail

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