Hi - my iPhone 12 Pro and my wife’s iphone 11, when trying to print to my wireless printer, will try and connect but will then inform me it is not online. It is.
I can generally reconnect by rebooting router, switching off and on printer and iphone. My wife however can not connect, and has not been able to do so for a week or so now.
how can I resolve?
iPhone 12 Pro, iOS 14
Hello, LlamaBreath. Thank you for using the Apple Support Communities. We understand your situation and how you are noticing an issue when printing from your iOS devices. We’re happy to help you research a solution to this.
To get started, we’d like to be sure that you have the recommend steps to follow when using AirPrint with your iOS devices. Please review the following Apple Support article first:
Use AirPrint to print from your iPhone, iPad, or iPod touch - Apple Support
If you are using these instructions but are still noticing an issue, we’d like to help you more. To continue, please be sure that all devices have the latest system software installed. To update your iOS devices, please follow these instructions:
Update your iPhone, iPad, or iPod touch - Apple Support
For help updating your printer software, please consult your printer’s user manual or the manufacture support.
We hope this information helps you find a solution.
Cheers!
Printing from iphone - message indicates printer is offline when it isn’t
