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User profile for user: KB7GP
KB7GP Author
User level: Level 1
6 points

NBC APP Freezes in the evening

While watching NBC Nightly News the NBC app locks up at 18:12 every evening. On rare occasions it will recover but most times I have to unplug Apple TV to reset it. I have watched the broadcast while streaming on Xfinity with different devices and no disruption occurs; only on the Apple TV and only on the NBC app LIVE.


Does anyone else seem to have this issue? Curious about the oddity of the timing. Something happens at that time which disrupts the data stream and causes the issue. I sure would like to zero in on the issue.


Any advice is much appreciated.

Posted on Apr 28, 2021 5:09 PM

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
143,892 points

Posted on Apr 28, 2021 6:02 PM

IF the only app you having difficulty with is the NBC app, then you need to contact NBC for assistance. However, if I was having that issue here is what I would do before reaching out to NBC.


  1. Test your Wi-Fi network to ensure you have a strong Wi-Fi signal where your AppleTV is located. If you do not have a strong signal then you know you have a Wi-Fi issue that needs to be addressed!
  2. Unplug your modem and restart
  3. Unplug your router and restart
  4. Unplug your Apple TV and restart AND ensure you are running the most up-to-date version of TV OS


If the above does not work, then I'd next:


  • Uninstall the NBC App
  • Do step 4 again
  • Reinstall NBC App and re-test
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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
143,892 points

Apr 28, 2021 6:02 PM in response to KB7GP

IF the only app you having difficulty with is the NBC app, then you need to contact NBC for assistance. However, if I was having that issue here is what I would do before reaching out to NBC.


  1. Test your Wi-Fi network to ensure you have a strong Wi-Fi signal where your AppleTV is located. If you do not have a strong signal then you know you have a Wi-Fi issue that needs to be addressed!
  2. Unplug your modem and restart
  3. Unplug your router and restart
  4. Unplug your Apple TV and restart AND ensure you are running the most up-to-date version of TV OS


If the above does not work, then I'd next:


  • Uninstall the NBC App
  • Do step 4 again
  • Reinstall NBC App and re-test
Reply

NBC APP Freezes in the evening

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