eSIM connectivity not working after device factory reset

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eSIM connectivity not working after device factory reset

Hello All , I'm holding eSIM , Yesterday i factory reset my IPhone 11 and eSIM profile configuration wiped out from device , i called care executive they tells to visit nearest ISP centre to re-enable eSIM on your device .

Means every time i format my device for whatever reason I'll have to contact ISP for re-enabling by visiting their store ? This doesn't suits me better in fact physical SIM is far better than eSIM in such case.

(Suppose If u Reset your device in the night time then you will not have any option to get back your eSIM connectivity until next morning till the time stores are not open)

Can anyone has solution how to re-enable eSIM profile configuration after Mobile format/ factory reset by self ? Or Store visit is only option ?

iPhone 11, iOS 14

Posted on Apr 28, 2021 7:10 PM

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Answer 1

CarlAVII

Community Specialist

Apr 29, 2021 2:41 PM in response to surajkanojia

Hello surajkanojia,

Thank you for posting in Apple Support Communities. We understand that you have concerns about reactivating your eSIM after factory erase. We offer the opportunity to help with resources below:

If Dual SIM with an eSIM isn't working on your iPhone

The entire resources is helpful for your situation, but the most important part of the resource for you is:

"If you can't set up your eSIM

Check with your carrier to see if your iPhone plan is eligible for Dual SIM service.
If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature.
Make sure that your carriers support coverage in your area and that there are no service outages.
Make sure that your cellular plans are set up, ready to use, and don’t have a billing-related blockage.

If you still can't set up your eSIM, contact your carriers for support."

Thank you for allowing our support community to help.

Have an awesome and productive day!

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eSIM connectivity not working after device factory reset

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