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User profile for user: Insanelogic
Insanelogic Author
User level: Level 1
11 points

Help with 2019 iMac restarting!

so my 2019 iMac is running Mojave and has had Catalina, it won't update to big sur though. it also does this with all updates but if I start to do anything, after a few mins the screen goes black and starts up with this kernel panic:


*** Panic Report ***


panic(cpu 0 caller 0xffffff80134dab9d): Kernel trap at 0xffffff8013a6aa29, type 14=page fault, registers:


CR0: 0x0000000080010033, CR2: 0xffffff807debf400, CR3: 0x000000085c4ff05e, CR4: 0x00000000003626e0


RAX: 0xffffffa882e54fb8, RBX: 0x0000000000000010, RCX: 0x000000016d400000, RDX: 0x0000000000000000


RSP: 0xffffffa3f104b840, RBP: 0xffffffa3f104b890, RSI: 0x0000000000000000, RDI: 0xffffff807debf400


R8:  0xffffff8063a6a288, R9:  0x000000000174dd00, R10: 0xffffff8013ca4110, R11: 0x000000000000ffff


R12: 0x07ffffffda800001, R13: 0x00000000f39f1000, R14: 0xffffffa3d2e50000, R15: 0xffffff8075453680


RFL: 0x0000000000010206, RIP: 0xffffff8013a6aa29, CS:  0x0000000000000008, SS:  0x0000000000000010


Fault CR2: 0xffffff807debf400, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0, VF: 1




Backtrace (CPU 0), Frame : Return Address


0xffffffa3f104b310 : 0xffffff80133ad5cd 


0xffffffa3f104b360 : 0xffffff80134e9245 


0xffffffa3f104b3a0 : 0xffffff80134da97a 


0xffffffa3f104b410 : 0xffffff801335a9d0 


0xffffffa3f104b430 : 0xffffff80133acfe7 


0xffffffa3f104b550 : 0xffffff80133ace33 


0xffffffa3f104b5c0 : 0xffffff80134dab9d 


0xffffffa3f104b730 : 0xffffff801335a9d0 


0xffffffa3f104b750 : 0xffffff8013a6aa29 


0xffffffa3f104b890 : 0xffffff7f958610ac 


0xffffffa3f104b8c0 : 0xffffff7f9585e5d1 


0xffffffa3f104b8e0 : 0xffffff7f9581a29e 


0xffffffa3f104b910 : 0xffffff7f9581a176 


0xffffffa3f104b930 : 0xffffff7f9582f80e 


0xffffffa3f104b970 : 0xffffff7f9582fafe 


0xffffffa3f104b9a0 : 0xffffff7f958380db 


0xffffffa3f104b9e0 : 0xffffff8013a85df3 


0xffffffa3f104ba90 : 0xffffff8013a84458 


0xffffffa3f104bae0 : 0xffffff7f95839631 


0xffffffa3f104bb30 : 0xffffff8013a8d852 


0xffffffa3f104bc70 : 0xffffff8013495626 


0xffffffa3f104bd80 : 0xffffff80133b2e0c 


0xffffffa3f104bdd0 : 0xffffff801338db51 


0xffffffa3f104be50 : 0xffffff80133a229e 


0xffffffa3f104bef0 : 0xffffff80134c0847 


0xffffffa3f104bfa0 : 0xffffff801335b1b6 


here's the entire panic:

Entire panic info







Ive also reinstalled the OS and wiped out the computer countless times with no luck, its been almost a year of this and it just keeps happening. at first it was only when it went to sleep, now its any time I use it and never when its sleeping. my family has a handful of Macs and they've all been very reliable but mine just isn't. I should also add that I've used bootcamp before but I don't anymore and there's also nothing plugged in to it so I'm stumped on this one. thanks to anyone that responds! also if you need any more info about the Mac feel free to ask. also specs are:


(Retina 4K, 21.5-inch, 2019)

3 GHz Intel Core i5

32 GB 2667 MHz DDR4

Radeon Pro Vega 20 4 GB


Posted on Apr 29, 2021 7:36 PM

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User profile for user: Jack-19
Jack-19
User level: Level 8
46,008 points

Posted on Apr 29, 2021 8:11 PM

I see noting wrong with the software on your Mac. I think this is a hardware issue, also indicated by "Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure."


But first;


Also, please have a Time Machine backup! This is VERY important!


If the issues persists, locate an Apple Store near you, and make an appointment.


Also, your Mac is compatible with macOS Big Sur.


Cheers,


Jack

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Question marked as Top-ranking reply
User profile for user: Jack-19
Jack-19
User level: Level 8
46,008 points

Apr 29, 2021 8:11 PM in response to Insanelogic

I see noting wrong with the software on your Mac. I think this is a hardware issue, also indicated by "Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure."


But first;


Also, please have a Time Machine backup! This is VERY important!


If the issues persists, locate an Apple Store near you, and make an appointment.


Also, your Mac is compatible with macOS Big Sur.


Cheers,


Jack

Reply
User profile for user: Jack-19
Jack-19
User level: Level 8
46,008 points

Apr 29, 2021 7:41 PM in response to Insanelogic

Hi Insanelogic,


I believe we need to proceed with an EtreCheck report. EtreCheck is a useful app to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:


  1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
  2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities. 
  3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
  4. Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.


Cheers,


Jack

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Help with 2019 iMac restarting!

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