You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Albireo78
Albireo78 Author
User level: Level 1
9 points

Safari favorites are gray with a letter and not showing logos.

Hello, I just got my new iPhone 11! I moved everything in it from my old Iphone 6s and everything is working great.. The only thing that bothers me is safari favorites icons. They turned gray and only showing a letter instead of the webpage logo. When i revisit the sites the logo reappears but is lost every time i restart safari. I'm on ios 14.5. I don't have any problems on my old 6s or my iPad air 2019.

Hoping for a solution. Thanks!

Posted on May 1, 2021 5:54 AM

Reply

Similar questions

6 replies
User profile for user: i_rina
i_rina
User level: Community Specialist

May 2, 2021 8:41 AM in response to Albireo78

**** Albireo78,


Website icons in Safari are fantastic, and ensuring those icons remain in your favorites tab is important, and we're here to help. You've walked through great troubleshooting steps by revisiting the websites, and restarting Safari. To clarify a bit further when you visit the website are you doing so via a private browser? If so, exit private browsing to see what occurs. If you continue to have issues try restarting the iPhone using the steps outlined in the following article.


Restart your iPhone


Have a great day!

Reply
User profile for user: Albireo78
Albireo78 Author
User level: Level 1
9 points

May 2, 2021 8:52 AM in response to i_rina

Thanks for your answer.

I have already tried to restart my device twice, but the problem remains. I have also cleared the cache but no luck either. I am not in a private browser. For now i have visited all the sites that are on my favorites until the icons appear and i am keeping safari open in the background. While i keep it open i see all the icons. I am afraid that if i close safari they will be gone (as they did all the other times i did close safari) but i am hoping for an answer before i will have to restart my browser.

Reply
User profile for user: rose_10
rose_10
User level: Community Specialist

May 2, 2021 9:34 AM in response to Albireo78

That's completely understandable Albireo78, and we're glad you tried those steps.


When you close Safari are you only exiting the application, and going to the Home Screen, or are you closing the app entirely? If the app is not being closed, try restarting the iPad with the app open to see if the issue persists.


If the website icons continue to disappear you may want to reach out to Apple via the Get Support website.


Take care!

Reply

Safari favorites are gray with a letter and not showing logos.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up