You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Homescreen Website Links All Gray Boxes

My new iPad mini …. a few days ago I added several of my favourite websites to the homescreen via Safari’s “Add to homescreen” feature, resulting in several colourful and clickable icons with logos representative of the website and easily recognized. Yesterday I added a few more but now the new icons are all gray boxes with a single white capital letter (the first letter in the name of the site) … no colorful logos or anything. I tried adding a few that produced the correct icons a few days ago and today they produce the gray boxes. There was an iOS update between the first and second attempts so I wonder if this is the reason that the new link icons are all generic gray? Is anyone else seeing this if they have used the “Add to homescreen” function since this week’s update?



iPad mini 6

Posted on May 21, 2023 5:15 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2023 4:03 PM

Has anybody managed to get this irritating problem sorted somehow?? This problem came out after the latest software update on my ipad (ipadOS 17.1.2).

I feel that the Apple people should dedicate someone to correct these malfunctions ASAP.

2 replies

Jul 3, 2023 7:49 AM in response to VE7op

Yup, me too. Chatted by text with Apple Support, no help. Spoke with live person, who blamed the individual website(s). But… this is NEW.


It used to work, either posting a stylized image (I guess that icon created by the respective website) OR pasting a screenshot.


iPad gen 4, iOS 16.5.1


Here, we can see that the icon is recognized:



But when clicking “add to Home Screen”, it changes,



And as a result, this is how the group looks, which is step backwards:



iPad Homescreen Website Links All Gray Boxes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.