Helping my mother in-law. After re-starting her mac in an effort to get Safari to work again it still will not even open. There is no other browser on her computer. How can a new browser be installed if we cannot get on the internet?
MacBook Pro 13″, macOS 10.13
Tricky situation.
Since Safari is an integral part of the OSX it can only be installed with the operating system, there is no separate install. Sounds like an underlying file has been corrupted or an install update did not complete.
You can boot in "Safe Mode" and test launching Safari. Safe mode disables any add-ons or extensions. If Safari works you will need to research steps to isolate issues in Safe Mode.
Start up your Mac in safe mode
To get a browser you can go to https://www.mozilla.org from another computer with a working browser.
Download Firefox for Mac ( great browser )
Copy to a usb stick to transfer to your mother in-laws computer and install.
To the best of my knowledge the only way to do an install is to reboot in "recovery mode" and follow prompts to reinstall the operating system. Turn on your Mac and immediately press and hold these two keys: Command (⌘) and R. Release the keys when you see an Apple logo, spinning globe, or other startup screen.
NOTE: You will have an option to launch Safari, this is another test.
I hope this helps
Tricky situation.
Since Safari is an integral part of the OSX it can only be installed with the operating system, there is no separate install. Sounds like an underlying file has been corrupted or an install update did not complete.
You can boot in "Safe Mode" and test launching Safari. Safe mode disables any add-ons or extensions. If Safari works you will need to research steps to isolate issues in Safe Mode.
Start up your Mac in safe mode
To get a browser you can go to https://www.mozilla.org from another computer with a working browser.
Download Firefox for Mac ( great browser )
Copy to a usb stick to transfer to your mother in-laws computer and install.
To the best of my knowledge the only way to do an install is to reboot in "recovery mode" and follow prompts to reinstall the operating system. Turn on your Mac and immediately press and hold these two keys: Command (⌘) and R. Release the keys when you see an Apple logo, spinning globe, or other startup screen.
NOTE: You will have an option to launch Safari, this is another test.
I hope this helps
Accessing the Apple App Store does not use a browser. I would go there and download another Browser. I can recommend Firefox.
Will Mail and App Store open on that Mac?
Safari stopped being able to open. How can I go online to find a different browser?
