I can't access to my Apple ID from my MacBook , nothing is connected only through browser but can't access from iMessage , App Store , find my iPhone nothing

I had problem with annealing message keep asking me to write Apple password then I update to Big Sur V 11.3 and try to enter with Apple ID in system but it didn't work now I can't access to my Apple ID form any location in my apple ,

I did reset the RAM , remove the device , change the password and nothing kindly support

MacBook Air 13″, macOS 11.3

Posted on May 3, 2021 3:35 AM

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Question marked as Top-ranking reply

Posted on May 4, 2021 2:02 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com

2 replies
Question marked as Top-ranking reply

May 4, 2021 2:02 PM in response to Ahmed.marey2011

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com

May 4, 2021 7:25 AM in response to Ahmed.marey2011

Hello Ahmed.marey2011,


Thank you for using Apple Support Communities. Based on your post, you can't sign in to your Apple ID on your MacBook. We'll do our best to assist with this.


To make sure we're on the same page here, you can't sign in with your Apple ID or password in System Preferences > Apple ID > iCloud > Find My or in the Messages or App Stores apps?


What happens when you use the Apple website to sign in with your newly reset password and Apple ID? Click here to sign in: Manage your Apple ID or check out: Manage and use your Apple ID


If you can't sign in to the website, then reset the Apple ID password using these steps: If you forgot your Apple ID password


Should it persist, please tell us more about what's happening and we'll take it from there.


Take care!

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I can't access to my Apple ID from my MacBook , nothing is connected only through browser but can't access from iMessage , App Store , find my iPhone nothing

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