iPhone 12 is making calls on its own.

My new iPhone 12 pro max is making calls on its own. This seems to occur when I place the phone down on a flat surface potentially barely touching the screen. This morning at 6:21 am, I was listening to CNN using the CNN app when I placed my phone down, face up. A few seconds later, the audio cut out and I glanced at the phone to find it was making a call to my wife. I was shaving at the time and did not utter a single word to activate the call. This has happened 4-5 times now, since getting the new phone. A search on the internet, including the Apple Communities, reveals that I am not the only one. The answers to the delemma make no sense. This is either a software issue, a hardware issue or both. Apple really needs to investigate why this is happening. I am a reliable tech-savvy guy and this issue needs to be taken seriously and addressed.

iPhone 12 Pro Max

Posted on May 3, 2021 7:01 AM

Reply
Question marked as Top-ranking reply

Posted on May 4, 2021 5:21 AM

Hello,

It could be that "back tap" is getting activated. It is a little hidden accessibility button on the Apple logo on the back of your iPhone. I have mine set to lock-screen and sometimes it gets activated by mistake just by setting the phone down. See this for detail:

Use Back Tap on your iPhone - Apple Support

Good luck.

Similar questions

3 replies
Question marked as Top-ranking reply

May 4, 2021 5:21 AM in response to Craig Sweet, M.D.

Hello,

It could be that "back tap" is getting activated. It is a little hidden accessibility button on the Apple logo on the back of your iPhone. I have mine set to lock-screen and sometimes it gets activated by mistake just by setting the phone down. See this for detail:

Use Back Tap on your iPhone - Apple Support

Good luck.

May 20, 2021 10:51 AM in response to Craig Sweet, M.D.

I’m having this problem. I make a call, end it, and my iPhone 12 decides to call someone else. So far, it is someone in my favorites. I do not have accessibility/touch turned on. Back Tap is not turned on. The only things turned on in this section of settings is tap to wake, vibration, and reach ability.


so why is it making calls on its own? It dies usually happen when I set the phone down after a call.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 is making calls on its own.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.