You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro water damage

Hi so I’ve had my laptop for 3 years and my dog apparently peed on it and I unplugged it and sipped it off but my mouse was acting up and then I shut it down and flipped it over and let it air dry for a hours and then I tried it again and then i turned it on and then I let it dry for a few more hours over night and then now it won’t turn on at all I charged it yes and the charger turns green light what should I do?




[Re-Titled by Moderator]

Posted on May 3, 2021 8:23 AM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2021 9:16 AM

Kayla_zzzzz wrote:

Hi so I’ve had my laptop for 3 years and my dog apparently peed on it and I unplugged it and sipped it off but my mouse was acting up and then I shut it down and flipped it over and let it air dry for a hours and then I tried it again and then i turned it on and then I let it dry for a few more hours over night and then now it won’t turn on at all I charged it yes and the charger turns green light what should I do?



[Re-Titled by Moderator]


No much you can do but take it in for assessment / repair


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/



Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095




If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html


3 replies
Question marked as Top-ranking reply

May 3, 2021 9:16 AM in response to Kayla_zzzzz

Kayla_zzzzz wrote:

Hi so I’ve had my laptop for 3 years and my dog apparently peed on it and I unplugged it and sipped it off but my mouse was acting up and then I shut it down and flipped it over and let it air dry for a hours and then I tried it again and then i turned it on and then I let it dry for a few more hours over night and then now it won’t turn on at all I charged it yes and the charger turns green light what should I do?



[Re-Titled by Moderator]


No much you can do but take it in for assessment / repair


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/



Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095




If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html


May 3, 2021 9:33 AM in response to Kayla_zzzzz

Be aware that Apple or any other provider may opt not to touch the computer due to the biological nature of the contamination. Best to call ahead regardless of who you use.


As it will likely be a total write-off, do not wait to contact your homeowners'/renters' insurance carrier. Pput them on notice of a potential loss. Such policies often cover accidental damage to your tech. That may be the only financial relief you get.

MacBook Pro water damage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.