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I-Phone 11 garbled voice, cutting in and out

I have been using the iPhone 11 two years. Since the purchase, there are problems with GSM communication. I hear the interlocutor well, but they hear me like a robot. Before that, I used the iPhone 7 Plus for three years, and I had no such problems. My operator is Sprint/Tmobil. I contacted the operator’s support service twice. I have gone to the Apple service center twice and it is still having issues. New sim card, I reset the phone to factory settings. It did not help.

I was waiting for a new iOS firmware, but after installing the latest iOS 14.4.2, nothing has changed. Considering that I am not alone with such a problem as it turns out this is a problem all over the world, I ask Apple to solve this problem, because it is clear that the problem is not in the operator but in Apple devices.

iPhone 11

Posted on May 3, 2021 1:04 PM

Top-ranking reply

MrBill3

Level 10

103,882 points

Posted on May 4, 2021 4:57 AM

Hello,

Is it only on standard voice phone calls? Does the microphone work OK in other Apps? See this:

If the microphones on your iPhone aren't working - Apple Support

Note: test with the Voice Memos app.

Also test with the wired headphones using the built-in microphone there.

Also note: iOS 14.5.1 is now available.

Let us know if you get it figured out.

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I-Phone 11 garbled voice, cutting in and out

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