HomePod mini
when I ask it to play a song it says “Something is up with Music account” but I cannot determine the problem.
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when I ask it to play a song it says “Something is up with Music account” but I cannot determine the problem.
Hi WilliamPG,
Thank you for posting in the Apple Support Communities. It sounds like you're having some trouble playing music from your HomePod mini when requesting via Siri, correct? If so, we would love to help see if we can get the issue resolved for you. Let's go ahead and make sure that everything is set up correctly for using Siri to play audio by following the steps linked below.
Play audio using Siri on HomePod
If everything is in order there, and you're still unable to play Apple Music from your HomePod mini using Siri, please provide the following additional details:
Is Siri working when you make requests other than with Apple Music from your HomePod mini?
If you try using Siri on another device to play Apple Music, do you get an error?
Please let us know.. We're always happy to help.
Cheers!
Hi WilliamPG,
Thank you for posting in the Apple Support Communities. It sounds like you're having some trouble playing music from your HomePod mini when requesting via Siri, correct? If so, we would love to help see if we can get the issue resolved for you. Let's go ahead and make sure that everything is set up correctly for using Siri to play audio by following the steps linked below.
Play audio using Siri on HomePod
If everything is in order there, and you're still unable to play Apple Music from your HomePod mini using Siri, please provide the following additional details:
Is Siri working when you make requests other than with Apple Music from your HomePod mini?
If you try using Siri on another device to play Apple Music, do you get an error?
Please let us know.. We're always happy to help.
Cheers!
Thank you. I was able to resolve it by talking with Apple Support.
They told me to reset the Homepod Mini which brought it back to its original factory default state and from there I was able to set up the pod in the 'Home' App.
Resetting the Homepod Mini was relatively easy :
That's it.
HomePod mini