Shared photos album

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Level 1

8 points

Shared photos album

My girlfriend shared an album of our vacation, about 1300 total pics and videos, I can view them on my iphone 12 mini 128gb in the photos app, but I want to download the photos to my iphone storage. When I select them all and choose Save Items or Save to Files, a pop up says downloading... with a circle that never moves. I have left my phone like that for an hour or so and either it closes the app or says there was an error every time. Im on ios 14.5.1 any suggestions on how to get these pics and videos either onto my phones storage or transfer them to windows pc? I have tried the Apple explanation and it does not work. Thank you!

iPhone 12 mini, iOS 14

Posted on May 4, 2021 11:20 AM

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Answer 1

Top-ranking reply

_AppleFan_

Level 1

126 points

May 7, 2021 10:28 PM in response to Briguy8700

There is only one way to find out what is happening: check your iCloud and see if your photos are there or not. If your photos weren’t there, there isn’t any other way. This problem is mostly caused due to incorrect and incomplete share.

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Answer 2

May 4, 2021 11:33 AM in response to Briguy8700

Hello there!

Your iPhone is downloading the photos and videos. I suggest you to select 50 or 100 (not 1300) of them for the first time and see if it works. If it worked then do the step to other photos and videos.

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Answer 3

Briguy8700 Author

Level 1

8 points

May 4, 2021 3:01 PM in response to _AppleFan_

Ok, well that sort of worked. I realized why it was getting stuck is that there are several pics that are not viewable on my end, they are grayed out and i cant download those at all. Also, i just realized that there is duplicates of every item. Is that something on her end that's making them duplicate or how do we fix that?

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Answer 4

Briguy8700 Author

Level 1

8 points

May 5, 2021 7:15 PM in response to _AppleFan_

Ok, still don't know why some are grayed out. We're deleting the shared album and going to try again. She said that she might have sent them twice because they didn't show up right away. I'll post back what the results are when she does. Thanks a lot!

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Answer 5

léonie

Level 10

197,309 points

May 7, 2021 11:01 PM in response to Briguy8700

You could ask your girlfriend to publish the shared album with the public website option. If she enables "Public website" for the shared album, she can send you the URL and you can view the album in a web browser on your PC and download the missing photos directly from the web site and inspect them on your PC. This way you can see if the photos in question are in a problematic format or have not yet been completely uploaded to iCloud.

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Answer 6

Briguy8700 Author

Level 1

8 points

May 7, 2021 10:11 PM in response to _AppleFan_

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Answer 7

May 4, 2021 9:57 PM in response to Briguy8700

It can be duplicate and both “HDR” and “portrait or simple mode” of the photo (just photos). The only way to fix it is to delete them. (The ones which are duplicated.)

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Answer 8

May 5, 2021 10:10 PM in response to Briguy8700

You’re welcome!

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Answer 9

Briguy8700 Author

Level 1

8 points

May 7, 2021 12:39 PM in response to _AppleFan_

It worked now, no duplicates, but theres about 5 that are grayed out and i cant view them. Were both using iphones she has the X and i have the 12. Any ideas why i cant view some? Thanks

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Answer 10

May 7, 2021 9:12 PM in response to Briguy8700

Can you give me a screenshot of what you see?

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Shared photos album

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