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Shared photos album

My girlfriend shared an album of our vacation, about 1300 total pics and videos, I can view them on my iphone 12 mini 128gb in the photos app, but I want to download the photos to my iphone storage. When I select them all and choose Save Items or Save to Files, a pop up says downloading... with a circle that never moves. I have left my phone like that for an hour or so and either it closes the app or says there was an error every time. Im on ios 14.5.1 any suggestions on how to get these pics and videos either onto my phones storage or transfer them to windows pc? I have tried the Apple explanation and it does not work. Thank you!

iPhone 12 mini, iOS 14

Posted on May 4, 2021 11:20 AM

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Question marked as Top-ranking reply

Posted on May 7, 2021 10:28 PM

There is only one way to find out what is happening: check your iCloud and see if your photos are there or not. If your photos weren’t there, there isn’t any other way. This problem is mostly caused due to incorrect and incomplete share.

10 replies

May 7, 2021 11:01 PM in response to Briguy8700

You could ask your girlfriend to publish the shared album with the public website option. If she enables "Public website" for the shared album, she can send you the URL and you can view the album in a web browser on your PC and download the missing photos directly from the web site and inspect them on your PC. This way you can see if the photos in question are in a problematic format or have not yet been completely uploaded to iCloud.


Shared photos album

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