Apple TV error message

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bigal1957 Author

Level 1

12 points

Apple TV error message

Apple TV 4k box. I'm getting an error message when streaming a series on Hulu. The previous episode plays fine. New episode generates error message: "IT LOOKS LIKE YOUR HDMI cable or connection doesn't support HDCP." I restarted and unplugged everything multiple times. Haven't seen this error before and all other series are still streaming without issue. Hulu helpline says there were no changes in their broadcast between these two episodes. I see some similar questions from 2017 but nothing recent. Can anyone shed any light on this issue. Thanks.

Apple TV 4K, tvOS 14

Posted on May 5, 2021 3:14 PM

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Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,442 points

May 6, 2021 2:24 AM in response to bigal1957

If other commercial services play okay, then HDCP support seems fine.

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer (again) for further assistance.

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Answer 2

bigal1957 Author

Level 1

12 points

May 6, 2021 6:58 AM in response to bigal1957

Thanks. I tried all the things you suggested before posting the question. None of those things solved the problem. Now, the previous episodes from that series won't play either, when initially they would. Other series stream with no issue.

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Answer 3

bigal1957 Author

Level 1

12 points

May 12, 2021 3:06 PM in response to celliott147

The series is MAYANS, MC, the SONS OF ANARCHY spinoff. I was able to watch the first 8 episodes. and when the 9th one posted, it wouldn't play. Now none of them will play. But so far all other series on HULU are working fine.

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Answer 4

celliott147

Level 6

12,266 points

May 6, 2021 8:39 AM in response to bigal1957

Have you tried swapping the HDMI Cable? Some episodes are stricter on HDCP than others. It's silly, but it happens.

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Answer 5

bigal1957 Author

Level 1

12 points

May 6, 2021 9:02 AM in response to celliott147

Yes, I tried all 4 HDMI cables that I have, 3 different brands. I tried switching ends and switching cables. I don't think it's the cable, as other networks stream without issue. Thanks.

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