Apple Event: May 7th at 7 am PT
I make a PDF of my iMessages regularly. In the past I had no problem with that.
Since my update to Big Sur all the sent photos are totally black in the PDF. On the contrary links and emoticons are visible.
How can I resolve this problem?
MacBook Pro 13″, macOS 11.3
Never had to use this feature until my best friend passed away. I'm trying to save our entire chat history over the years. Wish I didn't upgrade to Big Sir.
What's frustrating is that you can see a few pixels of the image, however, the rest is covered in black. So obviously, there's some sort of bug here. Even happens on much smaller conversation threads. Emojis and link image previews appear just fine.
Help us Apple!
I don't think there's any solution right now until Apple fixes the issue.
Apple Support suggests time consuming "solutions" like reinstallation of Big Sur or putting back an older OS. The first option doesn't work.
Maybe we have to wait for the next update.
Is Apple going to fix this so we can archive our iMessages? This is a big deal for record keeping and right now we're all stuck and unable to save without big black boxes/no images.
What's the difference between printing it and screenshotting the message to print?
Apple definitely didn't think this one through.
:(
That means it's a layer and not a true redaction. Interesting. There are other tools besides Adobe that may be able to remove the black boxes.
That's not a bad idea - thank you for that. Leave it to Apple to put a literal band-aid to solve something that just creates a much larger issue.
I just tried with a PDF converter but it is hard to find a free PDF converter. I just edited a document with 50 pictures but to safe without watermark I needed to upgrade...
Thank you so much for this info! Great find and at least there's some temporary "solution" to this nonsense decision/bug/whatever.
New update to Big Sur 11.5.
I was a little bit curious but it is not fixed.
But you can still bypass this lock.
What is a good PDF editor?
I just downloaded an app, PDF Office pro that doesn’t fix the problem. A waste of money.
Thank you! This works, Affinity Photo. It is very easy to remove all the black layers.
I have now been able to correct all my PDF’s. The processing time is acceptable.
I use Affinity Photo/Designer as well and was able to edit/remove/hide that black layer. Thanks to whoever discovered this temporary solution, very much appreciated.
Same issue here and it seems Apple removed the ability to print so that the text bubbles are in color
Never mind. The photos do show up, but it took about 20 minutes. (It's a looooong thread!) I'm going to purchase PhoneView. Thanks for your post earlier.
Pictures are black in PDF of iMessage
