iPad Air 3gen touchscreen freezing issue
Hi, I have the common touchscreen problem where it becomes unresponsive at times. It has become very frequent. After contacting Apple support I was first told it is a known issue and they are working on it. But the next Senior advisor denied what the first person told me. After many more calls the last 3 senior advisors finally admitted that this is a known issue and they working on it. I was promised it's gonna be fixed 100% in the 14.5 update. Well, it did not got fixed! I called them again and was told that they know about the issue but I have to wait until some time in the future until they find the problem. No refund, no repair, just wait until they find the problem! It's a joke! It's over two months now dealing with that problem. Customer service is awfull, lying to me and making a fool out of me. Iam very disappointed and will take further action.