i was listening to my music on my phone and it shut off suddenly and will not turn on.

Why did my phone just shut off when in the middle of listening to music?

iPhone X, iOS 13

Posted on May 6, 2021 5:07 PM

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1 reply

May 7, 2021 2:03 PM in response to joe.mcintyre225

HI there joe.mcintyre225,

Welcome to Apple Support Communities. We understand that your iPhone has powered off unexpectedly and won't restart. The best step for this is to force restart it. Follow the steps how in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen

Best regards.

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i was listening to my music on my phone and it shut off suddenly and will not turn on.

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