Watch series 6 blood ox & EKG not engaging

I just purchased series 6 watch and when I try to set up and use pulse ox & EKG but says “unable to confirm location (which I have on when app open) make sure your iPhone not in airplane mode (it is not) and has a working SIM card to proceed, which I actually do have location services on and not in air plane mode and working phone so what should I do next HELP!!!

Apple Watch Series 6, watchOS 7

Posted on May 6, 2021 7:44 PM

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Posted on May 7, 2021 2:17 PM

Thank you for the helpful information. My son resolved the issue by taking my phone and watch to a place that received cell service to finish the engagement of the two app and once he did they work fine on only the wi-fi. It was very frustrating because in all the questions asked this never seemed to have come up. But solution was must have cell service.

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Question marked as Top-ranking reply

May 7, 2021 2:17 PM in response to Community User

Thank you for the helpful information. My son resolved the issue by taking my phone and watch to a place that received cell service to finish the engagement of the two app and once he did they work fine on only the wi-fi. It was very frustrating because in all the questions asked this never seemed to have come up. But solution was must have cell service.

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Watch series 6 blood ox & EKG not engaging

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